Terms and conditions
All transactions made through this website are between you, the customer, and
Hjortekær Danmark ApS
Diplomvej 381
2800 Kongens Lyngby
Tlf.: 61 74 88 10
E-mail: sales@hjortekaer.com
CVR-nr.: 42 33 72 46
These terms and conditions apply to the purchase of goods on hjortekaer.com for delivery in EU, excluding Greenland and the Faroe Islands.
Order confirmation:
All orders are confirmed automatically (by email), and you will be notified by email within the next business day if there are any problems with delivery (backorder/out-of-stock items).
You can always follow your order status by following the link provided in your order confirmation. Any offers on the website are valid until then or while stocks last. Reservations are made for sold-out items, images and typing errors.
Payment:
We accept payment via the following card types:
- Dankort og VISA/Dankort
- MobilePay
- Danske Mastercard/Maestro
- Udenlandske Mastercard
- VISA
- VISA Electron
- JCB
The amount will only be charged to your card when the item is dispatched.
hjortekaer.com uses a payment gateway from Scanpay. Communication with this payment solution has been tested by NETS. All card data is sent encrypted. We can never charge a higher amount than what you have authorised
We have taken great care to offer a secure solution to our customers and guarantee that we do not store sensitive information on our own server.
All credit card information is entered in a secure environment (SSL) and sent in encrypted form to NETS. When you pay for an order by credit card, Hjortekær Danmark ApS has the right to charge the amount when we dispatch your order.
You can also pay by bank transfer, but please note that this form of payment is not covered by the objection scheme.
If you choose bank transfer, please allow an additional 2-6 working days for processing in addition to the normal delivery time.
Delivery:
However, if your order contains made-to-order items, the order will only be dispatched when we are able to make an overall delivery.
All orders are delivered as postal parcels. Delivery time 2-6 days if the item is in stock.
Shipping rates:
All orders are subject to a surcharge to cover the cost of shipping. These rates are entered into our system, and you will always be informed of the freight cost before you place your order. You will never pay more than the amount calculated by the system.
Overseas and foreign destinations pay freight at the applicable rates.
Complaints:
There is a 2-year warranty in accordance with the Danish Sale of Goods Act. Our warranty covers defects in material and/or workmanship. You can have the item repaired, exchanged, refunded or a reduction in price, depending on the specific situation.
The complaint does not apply to faults or damage caused by incorrect handling of the product/service. You must complain within a “reasonable time” after you have discovered the defect/error. Hjortekær Danmark will cover return costs to a reasonable extent.
Read more about your right to complain on the website of the Danish Competition and Consumer Authority.
The item is shipped to:
Hjortekær Danmark ApS
Diplomvej 381
2800 Kongens Lyngby
When returning the item, please include a detailed description of the problem.
We do not accept undelivered parcels or parcels sent cash on delivery.
It is recommended to send parcels with Track and Trace, as it is the customer’s responsibility that we receive the parcel.
Right of cancellation:
As a consumer, you have a 14-day right of cancellation when you shop at www.hjortekaer.com.
The cancellation period expires 14 days after the day you receive your product. If you have ordered several different items in one order, but they are delivered individually, the cancellation period runs from the day you receive the last item.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to sales@hjortekaer.com or use the standard cancellation form, which you can find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to accept the goods without notifying us at the same time.
Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not be refunded the shipping costs if you cancel part of your purchase.
Returns:
Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us.
You must pay for the return of the parcel yourself, and you are liable if damage occurs or the parcel is lost during transport.
It is recommended to send parcels with Track and Trace, as it is the customer’s responsibility that we receive the parcel.
If you have cancelled your purchase: Please enclose a copy of the invoice and state whether you want a refund or an exchange.
The condition of the item when you return it:
You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, characteristics and functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store, but you may not actually use it.
If the item has been tried out in addition to what is described above, we consider it as used, which means that in the event of cancellation of the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item.
We recommend that you return the item in its original packaging.
If the original packaging is missing, it may result in a decrease in the value of the item.
Refund of the purchase amount
If you cancel your purchase, you will get your money back. If the item has depreciated in value, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (except for additional delivery costs in cases where you have chosen a delivery method other than the cheapest standard delivery method we offer), within 14 days from the day we receive your notification of cancellation.
We will refund the money using the same means of payment you used for the purchase, unless we have agreed otherwise.
We can withhold the payment until we have received the item, unless you send us proof of having returned it.
The item is sent to:
Hjortekær Danmark ApS
Diplomvej 381
2800 Kongens Lyngby
You can also cancel your purchase by notifying us and delivering it in person to the above address – by prior arrangement only.
We do not accept undelivered parcels or parcels sent cash on delivery.
Confidentiality and privacy policy:
Hjortekær Danmark ApS knows that you care about how information about you is used and shared, and we appreciate your trust that we will treat it confidentially. This text describes our policy on personal information. By visiting hjortekaer.com, you also agree to the practices described below:
We need the following information when you shop with us:
Name, address, phone number and email address.
What information does hjortekaer.com collect?
Customer information helps us to continuously improve your shopping experience at hjortekaer.com. Below is a description of the information we collect.
We register and disclose your personal data in order to deliver the product to you.
The personal data is registered with Hjortekær Danmark ApS and stored for five years, after which the data is deleted.
The data controller at www.hjortekaer.com is the owner Thomas F. Ludwigsen.
As registered with Hjortekær Danmark ApS, you always have the right to send us your objections to the registration. You also have the right to insight into what information is registered about you. You have these rights under the Personal Data Act. Enquiries in this regard should be sent to: sales@hjortekaer.com.
Information you provide us with:
We receive and store any information you directly provide on our website or otherwise. You are free to choose not to provide this information, but this will prevent you from utilising many of our customer services. We use the information you provide to, among other things, respond to your inquiries, customise future shopping visits to your needs, improve our business and communicate with you.
Automatic information:
We receive and store certain information every time you interact with us. For example, like many others, we use “cookies” and we receive technical information when your web browser visits hjortekaer.com. At the bottom of the page you can read more specifically what information we collect. A number of companies offer you tools to visit websites anonymously. This will, of course, prevent us from personalising your experience at hjortekaer.com when we cannot recognise you, but we want you to know that they exist.
What about cookies?
Cookies are alphanumeric “identifiers” we transfer to your computer’s hard drive through your web browser that enable our system to recognise your browser and offer features such as automatic logins and permanent shopping carts so you can keep products here over multiple visits.
Your browser is able to manage the use of cookies in a number of ways, including disabling their use altogether. However, cookies are a prerequisite for taking full advantage of the facilities at hjortekaer.com and we therefore recommend that you allow the use of cookies in some form.
Does hjortekaer.com share the information it collects?
Information about our customers is an important part of our business and we do not sell or trade with others. We only share customer information with our affiliates that Hjortekær Danmark ApS owns or is part of.
Business transfer:
As our business develops, we may buy or sell assets. In such transactions, customer formations are usually one of the assets transferred. Likewise, in the unlikely event that Hjortekær Danmark, or significant parts of it, is acquired, the customer information will be a natural part of such a transaction.
Protection of Hjortekær Danmark and others:
We release account and other personal information when we deem it necessary to comply with applicable law (see our Rules and Usage) or to protect the rights, property or safety of hjortekaer.com, our users or others. Including exchanging information with other companies to prevent fraud and fraud, e.g. in connection with labour disputes.
With your consent:
In addition to what is outlined above, you will receive information if your information should be shared with third parties and you will have the opportunity to say no.
How securely is my information stored?
The information hjortekaer.com collects/receives is stored in a database that is protected by multiple levels of access controls. It is important that you protect against misuse of your password and unauthorised use of your computer. Always make sure to log out of computers you share with others.
Automatically collected information (details):
The information we collect and analyse includes your IP address; login; email address; password; computer and connection information, such as browser type and version, operating system and platform; purchase history; the URLs to and from our website, including date and time, cookie number and products you viewed or searched for.
Copyright:
All content on this website, such as text, graphics, logos, icons, images, audio clips, digital downloads, data and software, is the property of Hjortekær Danmark ApS or suppliers to Hjortekær Danmark ApS. All software used on this website is the property of Hjortekær Danmark ApS or its software suppliers.
COMPLAINT PROCEDURE
If you as a consumer want to complain about your purchase, you must contact the webshop on tel. +45 61 74 88 10 or at hi@hjortekaer.com. If we are unable to find a solution, you can send a complaint to:
Nævnenes Hus
Toldboden 2
8800 Viborg
If you reside in an EU country other than Denmark, you can complain to the European Commission’s online complaint portal here ——http://ec.europa.eu/odr
The terms and conditions were last updated on 26/10 2023
Standard cancellation form
(This form is only completed and returned if the right of cancellation is exercised)
To:
Hjortekær Danmark ApS
Diplomvej 381
2800 Kongens Lyngby
Email: sales@hjortekaer.com
I hereby inform you that I wish to exercise my right of cancellation in connection with my purchase agreement for the following goods/services:
__________________________________________________________________________________
Ordered on: _______________________________ Recieved:_______________________________
Customer name:______________________________________________________________________
Customer adress: ___________________________________________________________________
Customer’s signature:_________________________________________ Date: _________________
(only if the content of the form is communicated on paper)
